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Our policies cover accidental damage and theft, personal accident, public liability, cycle breakdown and accessory cover (when selected). If you are biking through Europe, you and your bicycle are also covered (see trip limitations in the terms and conditions) We also offer cycle hire while you are without your bicycle during a claim.

Your bicycle might be covered under your home insurance, but the cover is unlikely to cover all of your needs and could leave you without your bicycle for a considerable amount of time as home insurance claims can take a while to resolve. 

Home insurance isn’t designed with your bicycle in mind, so is unlikely to cover you for personal accidents, theft away from the home and public liability. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate bicycle insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal because of the claim you made.

Please make sure you view the benefits and cover of our bicycle insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

Next Generation Insurance (NextGen) is an insurance intermediary helping our Customers look after what they love.

You can pay annually or monthly, remember, the contract is still an annual one. 

You can log into your customer area and make a change there by visiting gonextgencycle.co.uk/customer-area/login Alternatively you can call us on 01206 688097 or you can email us at [email protected]. 

We insure road bikes, mountain bikes and electric bikes (not scooters or mopeds).

The Insurance Underwriter is UKGI (U.K. General Insurance) and Watford Insurance Company (Europe) Ltd.

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews. However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.

To make a complaint simply log into your customer area www.gonextgencycle.co.uk/customer-area/

Alternatively, you can call us on 01206 688097 or you can email us at [email protected]. 

If NextGen Insurance, UKGI Insurance and Watford Insurance Company Europe Limited cannot meet their obligations, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk