A little bit about us

About Us

We're Cycler and we're a little different to what you're used to. We exist to provide the next generation of insurance products with outstanding service at super affordable prices.

We're quite simply, wonderfully natured human beings with a passion for people, cycling! We hope you'll feel that in all of your interactions with us.

We're here to help you look after the things you love, that's specifically your bicycle or e-bike or perhaps both!

What does our bicycle insurance cover you for?

We've got your back - benefits and features quite unlike any other

Damage Cover

Including accidental and malicious damage

Free Legal Cover

£100,000 of legal cover and a free legal helpline

Theft

We'll get you a replacement bicycle quickly

Personal Accident Cover

We'll look after if you have an accident while out on your bicycle

Third-Party Liability

Injury to a member of the public or damage to third party property whilst out riding

European Cover

Want to be covered while you're cycling around Europe? No problem!

Get insured now

Don't just take our word for it, just take a look at what they say...

Frequently Asked Questions

What does Cycler insurance cover me for?

Our policies cover accidental damage and theft, personal accident, public liability, cycle breakdown and accessory cover (when selected). If you are biking through Europe/Worldwide (no public liability cover outside of Europe), you and your bicycle are also covered (see trip limitations in the terms and conditions) We also offer cycle hire while you are without your bicycle during a claim. Finally, for free, you get our expert legal helpline and cover.

Am I covered for my bicycle insurance on my home insurance?

Your bicycle might be covered under your home insurance, but the cover is unlikely to cover all of your needs and could leave you without your bicycle for a considerable amount of time as home insurance claims can take a while to resolve.

Home insurance isn’t designed with your bicycle in mind, so is unlikely to cover you for personal accidents, theft away from the home and public liability. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate bicycle insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal because of the claim you made.

Please make sure you view the benefits and cover of our bicycle insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

Who are Cycler?

Cycler is an insurance intermediary dedicated to cycle insurance, helping our Customers look after what they love.

How can I pay for my policies?

You can pay annually or monthly, remember, the contract is still an annual one.

How can I make changes to my bicycle policy?

You can log into your customer area and make a change there by visiting cycler.co.uk/customer-area/login Alternatively you can call us on 01206 688097 or you can email us at [email protected]

What type of bicycles can I insure?

We insure road bikes, mountain bikes, gravel bikes, tandems, BMX and electric bikes (not scooters or mopeds/motorbikes).

Who is the insurer?

The Insurance Underwriter is BSpoke and Watford Insurance Company (Europe) Ltd.

How do I make a complaint?

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews. However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right.

To make a complaint simply log into your customer area www.cycler.co.uk/customer-area/

Alternatively, you can call us on 01206 688097 or you can email us at [email protected].

Does the Financial Compensation Scheme apply?

If Cycler, Bspoke and Watford Insurance Company Europe Limited cannot meet their obligations, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk